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  1. CMS
  2. CMS-4594

[FO Users] : Too many steps when the password is lost

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    • Icon: Improvement Improvement
    • Resolution: Duplicate
    • Icon: Major Major
    • 4.2.0
    • 3.5.1
    • None
    • None

      First screen : the user enters his email and click "Forgot Password"
      Second screen : the user enters his email again and then click "Submit"

      This could be done with one single screen

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          [CMS-4594] [FO Users] : Too many steps when the password is lost

          Nicolas Gavalda (Inactive) added a comment -

          Both are non cacheable because of the initialization of the fields and display of errors.

          Nicolas Gavalda (Inactive) added a comment - Both are non cacheable because of the initialization of the fields and display of errors.

          Raphaël Franchet added a comment -

          Both pages (login and lostpassword) are non cacheable?

          Raphaël Franchet added a comment - Both pages (login and lostpassword) are non cacheable?

          Nicolas Gavalda (Inactive) added a comment -

          The link could be generated with the e-mail as a parameter after the first unsuccessful login attempt.
          This way, there would be no need to replace the link by a submit button, and no accessibility issue.

          Nicolas Gavalda (Inactive) added a comment - The link could be generated with the e-mail as a parameter after the first unsuccessful login attempt. This way, there would be no need to replace the link by a submit button, and no accessibility issue.

          Raphaël Franchet added a comment -

          Yes I think so too.
          But this imply to replace the link by a submit button for accessibility purpose.
          So the server side should also be modified to redirect in that case...
          not simple as it seems

          Raphaël Franchet added a comment - Yes I think so too. But this imply to replace the link by a submit button for accessibility purpose. So the server side should also be modified to redirect in that case... not simple as it seems

          Laurence Perier added a comment -

          ok..
          At least the email entered in the first form should be sent to the second form.

          Laurence Perier added a comment - ok.. At least the email entered in the first form should be sent to the second form.

          Raphaël Franchet added a comment -

          Many site I know work like this. Do you know a site which does not ?

          In fact, your error, is to click lost password, you do not have to fill the email field.

          So it is :
          1) click the link
          2) fill the form

          Raphaël Franchet added a comment - Many site I know work like this. Do you know a site which does not ? In fact, your error, is to click lost password, you do not have to fill the email field. So it is : 1) click the link 2) fill the form

            Unassigned Unassigned
            lperier Laurence Perier
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              Created:
              Updated:
              Resolved: